Privacy Policy

Privacy Policy

Roots Kitchen & Cannery

Effective Date: June 16, 2025

We take your privacy just as seriously as our recipes. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you shop with us or sign up for our newsletter.

By using our website and making a purchase, you agree to the practices described here.

1. Information We Collect

When You Place an Order

To fulfill your order, we collect:

• Your name and shipping address
• Email address and phone number
• Payment information (processed securely through our payment provider — we do not store your full card details)
• Order history and product preferences

When You Sign Up for Our Newsletter

If you subscribe to updates and promotions, we collect:

• Your email address
• Your name (optional)

Automatically Collected Information

Like most websites, we may automatically collect certain technical data when you visit, including your browser type, IP address, pages viewed, and how you arrived at our site. This helps us understand how our site is used and improve the experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and customer service requests
• Send newsletter emails and promotions (only if you opt in)
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Email Communications

If you subscribe to our newsletter, you will receive updates about new products, seasonal offerings, and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you transactional messages related to your orders (such as order confirmations and shipping notifications).

4. Payment Processing

All payment transactions are processed through secure third-party payment processors. We do not store your credit card number or full payment details on our servers. Your payment information is handled in accordance with PCI-DSS standards by our payment provider.

5. Sharing Your Information

We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party companies to help us operate our website, fulfill orders, and send emails (for example, shipping carriers and email marketing platforms). These partners are only given the information they need to perform their services on our behalf.
• Legal compliance: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve any disputes. Order records are generally retained for seven years for tax and accounting purposes.

7. Your Choices and Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to certain legal limitations
• Opt out of marketing emails at any time

To exercise any of these rights, please contact us at the information below. We will respond within a reasonable timeframe.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember items in your cart, and analyze site traffic. You can adjust your browser settings to refuse cookies, though some parts of the site may not function properly without them.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can remove it.

10. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Roots Kitchen & Cannery

Email: [your email address]

Website: [your website URL]

Mailing Address: [your business address]

Thank you for supporting small-batch, handcrafted food made with care.